Delivery Information


All our software is downloaded by the end user from the manufacturers web site.


We will e-mail licence keys, download locations and/or create an account to authorise and activate the software for the contracted period.


Our normal turnaround time for SketchUp orders is 4-6 hours, 7 days of the week from receipt of your order and proof of educational status (where applicable). Subscriptions from other manufacturers can take up 8 standard business hours according to the location and business hours operated.


We do not take payment until we process your order. When you provide your card details we reserve funds on your card until we send the licence details to you. We do not automatically renew subscriptions as we do not have access to your card details, they are held securely by our card payments processor.


If you need any assistance with the software you have purchased, please do not hesitate to contact us.As your UK reseller, we are here to support you, and answer any questions you may have. In the event of a problem you should always call us first. If we cannot resolve the issue we will escalate to the UK distributor and manage the issue on your behalf.If you call the manufacturer you will always be referred back to us as your reseller.


For assistance please e-mail sales@3ddesignstore.com or call 01905570914.